Terms and conditions
These terms describe the agreements between CareerLab360 and its clients. We keep the terms easy to understand and apply them with respect for the legal rights of consumers and business clients.
Article 1 – Briefly explained
1.1 CareerLab360: the sole proprietorship CareerLab360, located at Cruquiuskade 251, 1018 AM Amsterdam, registered with the Dutch Chamber of Commerce under number 42194982.
1.2 Client: the person or organization that contacts CareerLab360 about a service or enters into an agreement with CareerLab360.
1.3 Consument: a natural person acting for private purposes and not in the exercise of a profession or business.
1.4 Business client: a person or organization acting in the exercise of a profession or business.
1.5 Session: an individual coaching, training or advisory session, usually 60 minutes, unless otherwise agreed.
1.6 Services: all work of CareerLab360, including coaching, training, advice, custom dashboards and temporary support.
1.7 Quotation: a written proposal from CareerLab360 setting out the proposed services, prices and any additional agreements.
1.8 Agreement: the arrangement between CareerLab360 and the client for one or more services. These general terms form part of it.
Article 2 – When do these terms apply?
2.1 These terms apply to all quotations, bookings, agreements and services of CareerLab360, unless agreed otherwise in writing.
2.2 Deviating agreements only apply if both parties have agreed to them in writing. In case of conflict, specifically agreed arrangements prevail over these terms, insofar as the law allows.
2.3 CareerLab360 makes these terms available before or when the agreement is concluded. The client has a reasonable opportunity to read and save them. On request, they are also sent by email.
2.4 Purchasing or other terms of a business client do not apply automatically. They only apply if CareerLab360 has expressly accepted them in writing.
2.5 If a provision conflicts with mandatory law, including statutory consumer protection, the statutory rule prevails. The other provisions remain in force as far as possible.
Article 3 – Booking, quotations and appointments
3.1 A quotation is valid for 14 days, unless the quotation states a different validity period.
3.2 A session is booked as soon as CareerLab360 has confirmed the booking. Other assignments take effect once the client accepts the quotation and CareerLab360 has received that acceptance, unless expressly agreed otherwise. Acceptance by email is possible.
3.3 CareerLab360 may refuse a request if there is a reasonable ground for it, for example if the assignment does not fit the services offered or the available capacity. If a booking has already been confirmed, CareerLab360 only cancels it if there is a valid reason or if the parties agree. For services not delivered, the client owes no payment.
3.4 An consultation call is free and non-binding, unless expressly agreed otherwise in advance.
3.5 Promotional rates, including any founding client rate, apply only to the clients, services, quantities and period stated in the relevant promotion.
Article 4 – Prices and payment
4.1 All prices are in euros. Prices for consumers include VAT and other mandatory charges where applicable. For business clients, CareerLab360 states in quotations whether a price includes or excludes VAT. Any additional costs are clearly stated in advance.
4.2 De prijs van de sessie is exclusief eventuele kosten voor externe AI-tools, zoals een betaald abonnement op Claude. Als je tijdens de sessie zelf Claude wilt gebruiken, heb je mogelijk een eigen account nodig. Eventuele abonnementskosten zijn voor eigen rekening.
4.3 Prices on the website apply until and including 31 December 2026, unless stated otherwise. CareerLab360 may adjust prices after that. A price already agreed for a confirmed booking or accepted quotation remains valid for that agreement, unless agreed otherwise in writing or the law provides otherwise.
4.4 In principle, CareerLab360 sends the invoice by email after the session has taken place or the work has been carried out. For assignments with several parts, the parties may agree in advance on payment in instalments or another invoicing arrangement.
4.5 The payment term is five days after the invoice date, unless agreed otherwise in writing. If an invoice is not paid on time, CareerLab360 sends a payment reminder.
4.6 For consumers, CareerLab360 only charges collection costs after all statutory conditions have been met, including the required free reminder and payment term. For business clients, the applicable statutory rules and valid agreements between the parties apply. Statutory interest and collection costs are only charged insofar as this is legally permitted.
4.7 If a client does not pay, CareerLab360 may temporarily suspend new work after an appropriate warning, insofar as this is reasonable and legally permitted. This does not affect the client’s statutory rights.
4.8 If the client disputes an invoice, they report this as soon as possible in writing, with an explanation. The undisputed part remains payable within the applicable payment term.
Article 5 – How we work together
5.1 Sessions usually take place online via video call, unless otherwise agreed. The client ensures a stable internet connection and a suitable, quiet environment. If technical problems seriously prevent a session, the parties discuss a reasonable solution.
5.2 CareerLab360 carries out the work with care and takes into account the information and circumstances shared by the client. CareerLab360 undertakes an obligation of means and does not guarantee a specific personal, professional or business result, unless a concrete result has been expressly agreed in writing.
5.3 Coaching, training and advice by CareerLab360 do not replace medical, psychological, legal or financial professional help. If a question falls outside CareerLab360’s expertise, CareerLab360 may advise the client to consult a suitable specialist. The client remains involved in their own choices. This does not affect CareerLab360’s statutory responsibility for its own services.
5.4 For parts of an assignment, CareerLab360 may engage other coaches, specialists or service providers where necessary or desirable. Where relevant, CareerLab360 informs the client in advance. CareerLab360 remains responsible for its own obligations under the agreement. Where a third party enters into a separate agreement with the client, the arrangements with that third party apply.
5.5 The client provides in good time the information reasonably needed to carry out the assignment properly, and ensures that this information is correct, complete and lawfully provided. If information is missing or supplied late, this may affect the planning and performance.
5.6 Stated schedules and deadlines are indicative, unless a fixed deadline has been agreed in writing. If CareerLab360 expects a delay, it informs the client as soon as possible, and the parties discuss how the consequences can reasonably be limited.
5.7 After a paid session, the client may contact CareerLab360 for 12 months after the session date with short follow-up questions about the topics discussed and the advice given. This support is intended for practical questions and clarifications. New coaching sessions, extensive advice and additional work are not covered and may be charged separately.
Article 6 – Additional work
6.1 Work outside the original assignment is discussed in advance. CareerLab360 states as clearly as possible the nature of the additional work, the applicable rate or cost estimate, and any consequences for the planning.
6.2 CareerLab360 only carries out additional work after the client has agreed to it, unless the parties have agreed a different procedure in writing in advance. The client is not obliged to take on additional work.
6.3 If additional work affects the planning or the agreed delivery date, CareerLab360 informs the client before the extra work is carried out, insofar as this is reasonably possible.
Article 7 – Rescheduling or cancelling a session
7.1 The client may reschedule or cancel an individual session free of charge up to 24 hours before the scheduled start. This can be done via the link in the confirmation email or by email. The client does not need to give a reason.
7.2 If a session is cancelled within 24 hours before it takes place, or the client does not appear without notice, CareerLab360 may charge the full agreed session price. This applies insofar as the arrangement is legally permissible and taking into account the circumstances. If CareerLab360 can use the reserved time for something else, it may decide not to charge the costs in full or in part.
7.3 If the client is more than 15 minutes late, CareerLab360 may end or shorten the session if continuing is no longer meaningful or practically possible. The session is not automatically extended. Any costs are handled according to the applicable cancellation arrangements and the law.
7.4 If CareerLab360 has to cancel a session, for example due to illness or technical problems on its side, the parties arrange a new time in consultation. If a new appointment is not possible or desirable, the client receives a refund for the session not delivered.
7.5 The cancellation arrangement in this article does not affect consumers’ statutory right of withdrawal. Special circumstances are handled with due regard to reasonableness and the applicable legislation.
Article 8 – Duration and termination of the agreement
8.1 An agreement for one session ends once the session has been carried out and the resulting obligations have been settled.
8.2 For temporary support, training or other assignments, the term stated in the quotation or agreement applies. If early termination is permitted, either party may terminate the agreement in writing with a notice period of 14 days, unless agreed otherwise in writing or the law prescribes a different arrangement.
8.3 On termination, work carried out up to the end date is settled. Costs agreed in advance, and reasonable, demonstrable costs for commitments already entered into, may also be due, insofar as contract and law permit. Prepaid amounts for services not delivered are offset or refunded insofar as they are owed.
8.4 CareerLab360 may temporarily suspend work or terminate the agreement if the client materially fails to meet agreed obligations and, where remedy is possible, does not remedy this within a reasonable period after a written warning. In the event of bankruptcy, suspension of payments or other legally relevant circumstances, termination may take place insofar as the law allows.
8.5 Obligations that by their nature continue after the end, such as confidentiality, payment obligations, privacy, intellectual property and liability, remain in force after termination insofar as applicable.
Article 9 – Cooling-off period for consumers
9.1 If a consumer concludes an agreement at a distance, for example online or by phone, or outside CareerLab360’s business premises, the consumer in principle has a statutory cooling-off period of 14 days. For services, this period starts on the day the agreement is concluded. The law provides exceptions; if one applies, CareerLab360 informs the consumer where the law requires it.
9.2 If the consumer wants CareerLab360 to start the service during the cooling-off period, CareerLab360 asks for an express request in advance. If the consumer withdraws after performance has started at their request, a proportional amount may be due for the part already performed, provided the statutory conditions for payment are met.
9.3 For a service, the right of withdrawal only lapses once the service has been fully performed and the consumer has expressly consented in advance to performance starting during the cooling-off period, and has acknowledged that the right is lost after full performance, insofar as the law sets these conditions.
9.4 Within the statutory cooling-off period, the consumer may withdraw by unambiguously informing CareerLab360, for example by email to contact@careerlab360.nl or via the applicable withdrawal function on the website. A consumer does not have to give a reason. contact@careerlab360.nl of via de toepasselijke herroepingsfunctie op de website. Een consument hoeft geen reden voor herroeping op te geven.
9.5 Where the law requires an online withdrawal function, CareerLab360 offers it in the manner required. Using that function does not affect other legally permitted ways of withdrawing.
9.6 For business clients, the statutory right of withdrawal for consumers does not apply, unless the parties have expressly agreed otherwise or a statutory exception applies.
Article 10 – Complaints
10.1 If the client is not satisfied or something goes wrong, CareerLab360 asks the client to report this as soon as possible, preferably in writing and with a clear description. This allows CareerLab360 to investigate and, where possible, offer a solution. This request does not affect the client’s statutory rights.
10.2 CareerLab360 confirms receipt of a complaint and aims to respond substantively within 14 days. If more time is needed, CareerLab360 informs the client within that period and states when a further response can be expected.
10.3 The parties try to resolve complaints by mutual agreement. This does not limit a party’s right to exercise statutory rights or to submit a dispute to the competent authority or court.
Article 11 – Liability and unforeseen circumstances
11.1 CareerLab360 is liable for damage insofar as the damage can be attributed to it under the law. Insofar as the law permits, liability for direct damage is limited to the amount the client paid for the relevant assignment, excluding VAT. If the assignment consists of several separate parts, the part to which the damage relates is taken into account.
11.2 Direct damage includes reasonable costs directly related to establishing, limiting or repairing the damage, insofar as these qualify for compensation under the law.
11.3 Insofar as the law permits, CareerLab360 is not liable for indirect damage, consequential damage, lost profit or missed savings. This does not apply where the damage results from circumstances for which liability may not legally be excluded or limited.
11.4 The client informs CareerLab360 as soon as possible after discovering, or reasonably being able to discover, damage. Where reasonably possible, the client gives CareerLab360 the opportunity to investigate the cause and limit the damage. Failing to report damage immediately does not automatically mean loss of statutory rights.
11.5 The limitations in this article do not apply in case of intent or deliberate recklessness by CareerLab360 or its managing persons, insofar as the law does not permit exclusion, nor to other liability that cannot be limited under mandatory law.
11.6 Occasionally, due to circumstances beyond its reasonable control, CareerLab360 may temporarily be unable to meet its obligations, for example because of serious disruptions, illness, government measures or the failure of essential systems. CareerLab360 informs the client as soon as possible and tries to limit the consequences.
11.7 If such a situation lasts longer than 90 days, both parties may terminate the affected assignment in writing, insofar as continuation cannot reasonably be required. The parties settle for services already delivered and other amounts due under the law and the agreement.
11.8 A business client indemnifies CareerLab360 against third-party claims only insofar as those claims result from an attributable failure or unlawful act of the business client, or from material supplied by the client whose use is not permitted under the agreement. This indemnity does not apply insofar as the claim results from an error by CareerLab360.
Article 12 – Trust and privacy
12.1 Both parties handle confidential information received during the cooperation with care. They do not share it with third parties, except where necessary for performance of the agreement, where the other party has consented, or where the law requires or permits it.
12.2 The confidentiality obligation does not apply to information that is already public without breach of an obligation, was lawfully obtained from a third party, or was developed independently. The obligation continues after the agreement ends for as long as the information is confidential or the law requires it.
12.3 CareerLab360 processes personal data in accordance with applicable privacy law and the privacy policy on the website. That policy sets out, among other things, which data is processed, for what purposes, how long it is kept, and which rights data subjects have.
12.4 A session is not recorded without prior, express consent from both the client and CareerLab360. If personal data is recorded in another way, for example in session notes, this takes place in accordance with the applicable privacy rules.
12.5 If an external service provider or digital tool is used for an assignment, CareerLab360 handles the information shared with it with care. Personal data is only processed or shared insofar as there is a valid legal basis and the applicable rules are followed.
Article 13 – Materials and intellectual property
13.1 All intellectual property rights in materials that CareerLab360 develops or uses, such as methods, texts, presentations, templates, dashboards, models and working methods, remain with CareerLab360 or the relevant rights holder, unless otherwise agreed in writing.
13.2 The client receives a non-exclusive right of use of the supplied materials for the purpose for which they were provided. The client may not sell, publish, distribute, make available to third parties or commercially exploit them without prior written consent, unless this is expressly or legally permitted.
13.3 Depending on the assignment, the client may use supplied materials for their own internal business operations or personal use. For dashboards or other custom products, additional rights of use may be agreed in the quotation.
13.4 Materials, data and intellectual property rights supplied by the client remain with the client or the original rights holder. The client gives CareerLab360 permission to use them insofar as necessary to carry out the agreed services.
Article 14 – Changes
14.1 CareerLab360 may amend these general terms, for example when services change or legislation requires it. The most recent version is published on the website and is available on request.
14.2 In principle, existing agreements remain subject to the terms that applied when they were concluded. Changes only apply to existing agreements if the parties agree, or if the law and the agreement permit it. For ongoing assignments, applicable statutory information and termination rights are respected.
Article 15 – Final provisions
15.1 Dutch law applies to agreements with CareerLab360, subject to mandatory statutory provisions that may offer other protection.
15.2 Disputes are submitted to the court that has jurisdiction under the applicable statutory rules. For consumers, the statutory rules on jurisdiction continue to apply in full.
15.3 Where these terms say “in writing”, this includes email, provided it is clear who the message comes from and what it relates to. If the law prescribes a specific form for an act, that requirement applies.
15.4 If a provision proves invalid or unenforceable, the other provisions remain in force as far as possible. The parties try to replace the provision with a valid one that comes as close as possible to its purpose, without affecting mandatory statutory rights.
15.5 If there is a difference between a translation and the Dutch version, the Dutch version prevails, insofar as the law permits
Contact
CareerLab360
Cruquiuskade 251
1018 AM Amsterdam
contact@careerlab360.nl
Chamber of Commerce no. 42194982